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Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12285
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Panasonic SC-HC38DB It has been working just fine.

Customer Question

I have a Panasonic SC-HC38DB
It has been working just fine.
Now the i-phone door won't close. It's jammed open.
What do I do?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the described symptom almost always point to an internal hardware issue or more particularly, possible suspect would be the mechanical linkage / gearing system

The above would require that the Panasonic SC-HC38DB be opened up for visual inspection, mechanical/voltage/continuity/resistance checks, confirm faults and effect repairs.

If comfortably able and feel safe to do so, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Customer: replied 1 year ago.
Hi Louie
No - I don't. Where do I send it for repairs?
Expert:  Louie replied 1 year ago.

I understand Cathie.

A Panasonic authorized Service Center would be more to your advantage:

  • • product familiarity;
  • • replacement parts availability;
  • • test jigs and repair platforms;
  • • standardized service fees.

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