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I am trying to make Amazon Prime videos work with my Wii.

Customer Question
the wii will work fine...
I am trying to make Amazon Prime videos work with my Wii. the wii will work fine with games. It used to work with Prime now i can't get it to work. I tried to reset it up with internet but no luck.I put in my network password ***** it said verified. Any suggestions.
Submitted: 2 years ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/26/2015
Electronics Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 46,299
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

To clarify Sally, what exactly happens when you try to use Amazon Prime on the Wii? What goes wrong?

Please let me know.

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Customer reply replied 2 years ago
When I hit Amazon it just pins , in time it says "not working now' videos work on my PC.
When I tried to enter my registration code on AmaOn for my Wii & tv I could not get it to to con tinue to next step. I had Prime video working last year.
Electronics Technician: Richard, Customer Service replied 2 years ago

Thanks

On the Wii hold down the power button for 60 seconds then release.

Then turn it on and tell me if you can then access the App

Let met know the results please.

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Customer reply replied 2 years ago
It is still doing the same thing. I did it with the Wii on and off.
Customer reply replied 2 years ago
Error code 99 when done
Electronics Technician: Richard, Customer Service replied 2 years ago

how do you mean you did it with the Wii off? Your doing this as an app within the Wii right?

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Customer reply replied 2 years ago
I turnsd the concol on and off for 60 seconds.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, force captioning on the TV can cause this.

Can you turn this off on your TV (tell me the make and model of your TV if your not sure how)

Then try the app

Let me know the results please.

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Customer reply replied 2 years ago
Extectrograph
Atsc/Ntsc
My book has both on it as I can only find seriel on tv not model
Electronics Technician: Richard, Customer Service replied 2 years ago

Thats the make and model of the TV?

Extectrograph

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Electronics Technician: Richard, Customer Service replied 2 years ago

ok, I get nothing about this tv at all on any searches, its as though the make does not exist...

Can you go through all settings on the TV and look for Close Captions or Subtitling.

Tell me when you locate it please

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Customer reply replied 2 years ago
I am trying to find it in the book as I don't know how to do that.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, you should have a menu or settings button on the remote so you could use that to go through all the options.

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Customer reply replied 2 years ago
i found 'caption' It says not available and will not highlight. It is like I have to get some place else first.
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, is is specified anywhere else?

Or you see a reset for the TV as this would also do

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Customer reply replied 2 years ago
I got to the caption tirned off and turned unit off , started from beginning , still spinning.
Electronics Technician: Richard, Customer Service replied 2 years ago

what error code do you now get? Still error 99?

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Customer reply replied 2 years ago
Yea 99
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, you will need to reset the Wii.

This will remove all content and return it to new, but we need to do this.

Go to the third page of settings of your Wii and then select 'Format Wii System Memory'. Then press 'Format' and it will then run!

Then setup the Wii again like you did when you first received it and add the Amazon app and tell me if it now runs correctly please.

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Customer reply replied 2 years ago
What is 2 rd page of Wii, does it come up after I reaet the reaet button?
Electronics Technician: Richard, Customer Service replied 2 years ago

sorry I do not understand your last message.

does it come up after I reaet the reaet button?

What id reart?

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Customer reply replied 2 years ago
Reset button
Electronics Technician: Richard, Customer Service replied 2 years ago

ok, I do not want you to press the reset button..

Ill repeat what you need to do

Go to the third page of settings of your Wii and then select 'Format Wii System Memory'. Then press 'Format' and it will then run.

Then setup the Wii again like you did when you first received it and add the Amazon app and tell me if it now runs correctly please.

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Customer reply replied 2 years ago
I am now having interener trouble. I will try this later as I have to get moving . Will let you know if it works later.
Have a Happy Thanksgiving.
Electronics Technician: Richard, Customer Service replied 2 years ago

Thank you and you too a happy Thanksgiving.

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