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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10911
Experience:  8+ years of professional experience
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Need help with Polycom Soundstation 2w troubleshooting.

Customer Question

Polycom Soundstation 2w is not working. It is showing 'please wait'.

Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

I think the Soundstation is not initializing properly.

Try this:

Try removing the batteries if any, and unplugging the device from power and other connections, and leaving it on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the device again.

Customer: replied 1 year ago.

Sure, I'll leave it tonight.

BTW, I want to tell you more about what I've tried to save it. Hope you can find the exact solution for the problem. I tried register with base station but showing register failed.

Downloaded the latest version of update on…

Connected the phone to the PC and tried update. But after all steps, application shows update failed. I tried restore to default and reboot the phone in the admin menu in the phone. Attached are the photos of phone and base. The detailed information of this phone: CVM:7.6c DSP: S2W.CON.01.607 CPLD:1.06

Expert:  Russell H. replied 1 year ago.

Given that all those operations simply 'failed', I think that your Polycom phone most likely has a serious electronics operating or control defect that would require repair.

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