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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36777
Experience:  Over 20 years fixing Electronically devices
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I'm trying to update a nüvi unit 2555. I've done it often

Customer Question

I'm trying to update a nüvi unit 2555. I've done it often before, but today I cannot get beyond the "preparing" step. Can I quit without damage? I updated the installer before I started. I am using a MacPro with the latest software, El Capitan.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

It is not recommend to quit during the update, but at times you have no option.

How long has it been updating for?

Customer: replied 1 year ago.
20 minutes
Expert:  Richard replied 1 year ago.

ok, thats too long and it has crashed. This can point to a hardware problem with the nuvi

Shut down the Mac, power it on again and try to update.

Let me know the results please.

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