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John, Engineer and electronic enthusiast for more than 12 years.
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Purchased Shure Microflex MX392 w/ attached XLR. When we

Customer Question

Purchased Shure Microflex MX392 w/ attached XLR. When we plugged it in to our XLR port, the green light did not come on. It did not work. Any ideas of what to check or test? Thank you.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is the "...XLR port..." also able to provide phantom power?

Customer: replied 1 year ago.
I'm not sure. How would I check that? We have regular microphones plugged into that XLR port working fine.
Expert:  Louie replied 1 year ago.

What is the model number of the device/equipment that has the "...XLR port..." please?

Does it have any markings/label that say "PHANTOM POWER" or "+48V" or "PP" or a term to such effect?