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Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 37436
Experience:  Troubleshoot consumer electronics devices.
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I bought my Toshiba Satellite Pro L50-A on 10/10/13 and it

Customer Question

I bought my Toshiba Satellite Pro L50-A on 10/10/13 and it doesn' seem to want to charge the battery. I am in Claremont WA 6010. Can you tell me if I need a new battery and if so where can I purchase one?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.


I'm sorry about the issue. This usually always means the battery is bad, unless the battery's connector is loose. That is normal; any battery loses charge overtime, and will eventually die. Can I provide you the instructions how to disassemble the laptop and check? And can I provide you the website link where you can purchase a new battery online?

Please reply at the box below. Thank you.

Expert:  Viet - Tech replied 1 year ago.

It looks like you are not there. Let me provide some possible solutions for you.

- Please click on the website below for video instructions how to disassemble your laptop, then you can check the connection of the battery, i.e., disconnect it the battery, then re-connect it securely, and check:

- If that does not work, the battery needs to be replaced. The batteries for this laptop model is sold online. You can buy a new battery for your laptop at the eBay website below:

; more choices:

When you are available, please reply at the box below to continue troubleshooting. Thank you.