Electronics Repair Questions? Ask an Electronics Technician
First, try a soft power cycle to resolve this:
Press and hold the power button until "Grace Digital Radio' is displayed on the screen. Let go and allow the radio to cycle through the re-connection process. Once the time is displayed on the screen, turn it on and try again...
Ok, then the radio has a fault and will need to be returned for repair.
To arrange a return, see: