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My Harmony remote - R0007s stuck on syncing.

Customer Question
my Harmony remote - R0007s stuck on syncing.
Submitted: 2 years ago.Category: Consumer Electronics
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Customer reply replied 2 years ago
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Answered in 4 hours by:
10/2/2015
Electronics Technician: John, Engineer and electronic enthusiast for more than 12 years. replied 2 years ago
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 14,602
Experience: I am here to help you!
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Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Your remote is capable of a factory reset which will clear all settings from your remote and may help to resolve sync errors. All account information from myharmony.com will be retained in the cloud and will not be lost.

In order to reset it please follow the steps below:

Press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow. After a few seconds your remote will be restored to factory defaults and you may sync again.

If you have a Harmony Ultimate, then also follow the steps below for factory resetting the Harmony Hub.

If you wish to restore your information, sign into your account on myharmony.com, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony.

How to factory reset Harmony Hub:

Disconnect the hub from the power adapter, and hold the Pair/Reset button on the back of the Hub while you connect the power adapter again. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.

If you wish to restore your information, sign into your account on myharmony.com, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony.

If you have a Harmony Smart Control remote, it does not contain any account information and therefore does not have to be factory reset.

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