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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36526
Experience:  Over 20 years fixing Electronically devices
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I purchased the NPD-962 from Amazon and it arrived

Customer Question

I purchased the NPD-962 from Amazon and it arrived yesterday.
I purchased it to watch video on my USB thumb card (videos that I download from You Tube and use in lectures- but it doesn't work. I am not even sure why you put that port into your system.
If it doesn't, then I will be returning it. Do you have something that does what I want it to do. a working usb port to show my videos.
Also it world help if your manual had bigger print!
Fred Cartier (###) ###-####***@******.***
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

NPD-962 can mean a lot of different devices, can you give me please the full make and model Mr Cartier?

Thank you


Customer: replied 1 year ago.
Made by Naxa Electronics, Model NPD-952 It is a9": Portable DVD player with USB/SD/MMC Inputs. I want to be able to see video on the USB port that are on my thumb flash card from videos off of You Tube?
Expert:  Richard replied 1 year ago.

ok... if I understand you correctly, you want to have youtube videos saved for later viewing correct?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, this is nothing to do with the unit, you need to first convert the Youtube videos to an offline viewing format

Use this free site to do this and convert them to AVI format (you select this in the list)

Then save this AVI file onto your USB to play it

Let me know the results please

Customer: replied 1 year ago.
I have to leave for awhile, will try your suggestion when I return later. thank you.
Expert:  Richard replied 1 year ago.

No problem Fred,

I have marked this question to never close, so any issues, just let me know here

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
I am back,
I loaded the program, I think I want to convert my YouTube files to avi, not sure what it wants. I have the thumb drive in "R" drive on my computer. The program has asked me for my URL, not sure what it wants from me.
Expert:  Richard replied 1 year ago.

The URL is the address to the Youtube film you want to download Fred. So you enter this in so it can download the youtube film. This creates a file, which you put on the thumb drive then you can watch it on the NPD