Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
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I am only compensated for my time and expertise if you rate kindly.
I will need the full model # ***** help you with this.
If you cant locate that for some reason, I could handle this over the phone if you are in the US?
Please let me know, on that.
I will send you a request for that then we can communicate over the phone from then on in, no additional cost.
If not, then let em know and we can continue here like this.