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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17692
Experience:  Over 16 years of experience installing and repairing electronics.
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I just got a new Motorola smart phone throgh you and I not

Customer Question

I just got a new Motorola smart phone throgh you and I not get it to connect and stay connected to my wifi so I can send pictures thru email or text, can you help ?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.

Hi there,

Welcome to JustAnswer!

I am Pete, and I'll be happy to assist with your question.

What is the model number of the phone?

Can it connect ok to other wifi networks?

Who is your network provider?

Customer: replied 1 year ago.
The model number is ***** E2 (4gLTE) 17bd. Yes it has connected to 1 other wifi network but I can not confirm it was connected.. Network provider for my phone or my home computer? Charter Communications is my home internet provider. My cell phone is through Consumer cellular, and that's who I got the phone from and that's who sent me to you to help me figure it out.
Expert:  Pete replied 1 year ago.

Ok, so it may be incompatible with the settings on your wireless router.

Could you test it with a few different wifi networks?

If it works ok on them then you may need to change some settings on your own wifi network.