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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38368
Experience:  Over 20 years fixing Electronically devices
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I have a tachi SD 320 GB. I plugged it into my computer a

Customer Question

I have a Hitachi SD 320 GB. I plugged it into my computer a few days ago and noticed there were 3 major files gone. I did not delete anything since they are critical work files and I noticed that when I plug the SD into my computer that it does not read "SD Mini" anymore but reads "Drive". I need help to recover or find where those files are. Any help is appreciated. (I also purchased Asotech recovery program but it did not work)
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Richard replied 2 years ago.

Hi there and welcome

First as this is usually corruption, are you on a windows computer? and if so, which version and which Drive letter is the drive appearing as?

Customer: replied 2 years ago.
On windows computer. I switched from my laptop to desktop and both computer have version 2013. The drive is showing up as local disk L
Expert:  Richard replied 2 years ago.


Which version of windows please?

Just so I can give the instructions

Customer: replied 2 years ago.
Expert:  Richard replied 2 years ago.

no sorry, the version of windows, eg: XP, Vista, 7,8,10?

Customer: replied 2 years ago.
windows 8
Expert:  Richard replied 2 years ago.


Press the windows key + X and click on Command Prompt (Admin)

A blank window opens

Type in

chkdsk l: /r

Press enter

Let it complete, may take some time and when it has then attempt to recover the files using Recuva from here (its free)

Click Download Latest Version on the Green Button top right

If the files can be restored, this process will get them

Let me know the results please