The reason I asked how old it is , is because they had a hand full of unit that had defect in the charging circuit. Unfortunately that part is on the main PC board.
So the unit needs to go in for repair or replacement. Since they are aware of the issue they are covering most of these repairs at no cost to the customer provided you don't take it to another out of network shop but deal directly with the manufacturer.
The best way to have this done is by contacting Amazon as that is likely where you got yours is that correct?
Hopefully it is because they are fully aware of that and will cover all costs and simply replace the unit for you once you snd it in with a description of your problem;-)
If there is anything else I can do for you please ask me Im here be helpful.
In any case, I will stick with you until this is complete.
Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,
Then you can reach me by simply replying to this message anytime;-)
Thank you and have a wonderful Sunday!