How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12292
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Consumer Electronics Question Here...
Louie is online now
A new question is answered every 9 seconds

My rosen z10 makes a clicking sound when insert a dvd disc,

Customer Question

My rosen z10 makes a clicking sound when insert a dvd disc, what's the reason?, how can fix it? Thanks fernando
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, the described symptom almost always points to an internal hardware issue; either a loading problem or a stuck traverse mechanism.
Are you then considering a DIY (do-it-yourself) repair approach? ...or more particularly, would you be comfortable pulling down the Rosen Z10 and opening it up to access the DVD deck/player mechanism?
Customer: replied 1 year ago.
i do, its for me more comfortable to pulling down to see what is the problem... How can you help me
Expert:  Louie replied 1 year ago.
As earlier posted, the 2 likely suspects would be mechanical/internal.
Please post back with clear closeup pictures of the DVD mechanism once accessed.
Can you please try viewing the video at the link below?
The reverse of course would be on pulling it down.
If of interest, the installation manual for the Z series may be viewed at the link below.
Customer: replied 1 year ago.
I will try to work with this maybe tomorrow or at weekend. Any situation can i contact again?
Expert:  Louie replied 1 year ago.
please; post back an update tomorrow or when able.
Do a Ctrl + D to book mark this page or click on the link provided in the emails sent to you.
I would suggest to take pictures; lots of it. That way you would be pictorially documenting the work and would help when assembling it back.
Customer: replied 1 year ago.
Thnks, i will keep you in contact. Thaks for all. Buenas Noches
Expert:  Louie replied 1 year ago.