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My phone does not ring. I can call out and hear a dial tone

Customer Question

My phone does not ring. I can call out and hear a dial tone and Time Warner has determined that it is my phone , not their connections
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Louie replied 2 years ago.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, is this a fresh/new installation of the Panasonic KX-TG7731? ...or has it been in use for some time and this issue of "...does not ring..." only recent?
When you try to call the Panasonic's number (using another phone/mobile), can you hear it ring on the calling phone? (even if the KX-TG7731 will not)
And is there a "BELL" icon with a diagonal line displayed on the handset?