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Customer Question
how does this work?
Submitted: 2 years ago.Category: Consumer Electronics
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Customer reply replied 2 years ago
denon avr 810 is in protection mode. do I need to open it up? I read about unplugging the "mains" and pushing both audio and video button to reset to factory specs. What are the mains?
Answered in 18 minutes by:
8/11/2015
Electronics Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: Consumer Electronics
Satisfied Customers: 9,921
Experience: 35 years experience as audio/video repair and installation tech.
Verified

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

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Customer reply replied 2 years ago
im here
Electronics Technician: Jack, Technician replied 2 years ago

Thanks and please note this before we get started ;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).

That being said , i would have a few questions ;

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Customer reply replied 2 years ago
ok
Electronics Technician: Jack, Technician replied 2 years ago

What seems to be the problem with the denon ?

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Customer reply replied 2 years ago
it isin protection mode
no output
Customer reply replied 2 years ago
Protection ! ! on the dispaly
Customer reply replied 2 years ago
display
Electronics Technician: Jack, Technician replied 2 years ago

o.k that was my next question .

In that case the first thing to do is not a reset but disconnect all speakers and try to turn it on again

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Customer reply replied 2 years ago
did that years ago before I put it away. found it cleaning out garage and decided to research it a little
Electronics Technician: Jack, Technician replied 2 years ago

By the way , you must have gotten on a brits website or that info for a brit LOL , "the mains" is what they call the power cord

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Electronics Technician: Jack, Technician replied 2 years ago

o.k now you mean that you have that protect message on the display and there is no speakers that were connected to it ?

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Customer reply replied 2 years ago
nothing connected
Electronics Technician: Jack, Technician replied 2 years ago

If so then please do tell me everything pertinent to this conversation now

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Electronics Technician: Jack, Technician replied 2 years ago

Came out of the garage , you plugged it in and there it was that message ?

Was it working before being stored , do you know ?

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Customer reply replied 2 years ago
there were speakers and components connected when the trouble started (years ago) but not now. what's next?
Customer reply replied 2 years ago
wasnt working when I stored it.
Electronics Technician: Jack, Technician replied 2 years ago

o.k then you mean that it went into storage and already had that problem ??

If so then you most likely have a blown set of output transistors and time surely did not help it , sorry but you are going to need a repairman on this .

I can give you the proper reset procedure but it wont do any good

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Customer reply replied 2 years ago
ok, can I try the reset thing?
Electronics Technician: Jack, Technician replied 2 years ago

be right back

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Customer reply replied 2 years ago
still here.
Customer reply replied 2 years ago
still here?
Electronics Technician: Jack, Technician replied 2 years ago

Give me a minute with the manual please and I will also give it to you ??

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Customer reply replied 2 years ago
ok, didnt know if you meant a minute or an hour
Electronics Technician: Jack, Technician replied 2 years ago

Are you kidding ??

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Customer reply replied 2 years ago
my girlfriend said she'd be right back and that was 18 years ago.............
Customer reply replied 2 years ago
we are waiting.........
Customer reply replied 2 years ago
anyone?
Electronics Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 12,810
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified
Hi and welcome back to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multimeter and even a soldering iron?
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John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
227 Satisfied Customers
Experience: I am here to help you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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