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Thomas, Technician
Category: Consumer Electronics
Satisfied Customers: 1857
Experience:  Repair computer hardware, phones, tablets, televisions, game consoles
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My Jeanne's Kindle #2 froze, so Amazon sent me a new Kindle

Customer Question

Hi: My Jeanne's Kindle #2 froze, so Amazon sent me a new Kindle Paper white, and I returned #2 as instructed, Now my Kindle is #3, right? BUT the sales department will only send new Kindle books to #2 which THEY have. And another problem is THEY SENT ME ANOTMER Kindle and they did not seem to realize that I returned the one that froze. But, they do not tell me how to return my Kindle #3. I was trying to be honest...but all I get is failure to recognize there is a Jeannr's #3.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

You haven't reached Amazon, and I don't have access to your account, but I can help you fix the problem. Click this Link. You should be asked to login to your Amazon account. Once you login you should see 3 tabs. Content, Your Devices, and Settings. Click on Your Devices. Find and click the devices you aren't using anymore, then click Deregister. Continue to deregister all devices you aren't using. Once you've completed this, all purchases will be available for your current Kindle by default.

I hope you'll rate my service based on the quality of my answer and not based on frustrations with Amazon, with whom I have no affiliation. If you need more help please reply. Thanks!