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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11865
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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Will not play movie

Customer Question

Will not play movie
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Thomas replied 2 years ago.

Hi! My name is ***** ***** I'm happy to help!

I see that you're having trouble playing a movie. May I ask what device you're using? It wasn't listed in the question details.

Customer: replied 2 years ago.
Expert:  Thomas replied 2 years ago.

Are you trying to play a movie online or is it one you purchased from Amazon?

Customer: replied 2 years ago.
Customer: replied 2 years ago.
Expert:  Thomas replied 2 years ago.

What happens when you try to play the video? Does it show an error?

Customer: replied 2 years ago.
Expert:  Thomas replied 2 years ago.

I will need more detailed information, I don't understand your last response.

Customer: replied 2 years ago.
Expert:  Thomas replied 2 years ago.

Unfortunately, I'm afraid I won't be able to help without more information. I'll open up the question to other users. Thanks!

Expert:  Michael Hannigan replied 2 years ago.

Hello. My name is***** can provide you with some additional information that may be helpful.

The first thing I would suggest doing to correct the problem is holding the power button down for a full 20 seconds. This will reset the device and set it to factory settings. When it comes back up after doing this, it will have you go through the initial set up again and it should work as it did when it was new. If this does not help then it may be a hardware failure that is in need of service. Of course, if your device is still under warranty it will be covered by Amazon.