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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17293
Experience:  Over 16 years of experience installing and repairing electronics.
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I.m stuck with my tom tom. I tried to update the maps but the device n

Customer Question

i.m stuck with my tom tom. I tried to update the maps but the device never rebooted which my computer said it would do. so i manually rebooted it, but now its stuck on the start screen. I have reset it but to no avail. its stuck. please help me!
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.
Hi there,
If the update was interrupted then the software on the TomTom will likely be corrupted.
You can try updating it again, but if that does not work then the device will need to be returned to TomTom to have the software reinstalled using their specialist equipment.