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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 37598
Experience:  Over 20 years fixing Electronically devices
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I have lost my Sky channels. My grandson has fiddled with

Customer Question

Hi I have lost my Sky channels. My grandson has fiddled with the box/remote!
can I phone someone for help or what? Thanks
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Submitted: 2 years ago.
Category: Consumer Electronics
Customer: replied 2 years ago.
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Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the TV please?
Thank you
Customer: replied 2 years ago.
Panasonic THP55ST302
Expert:  Richard replied 2 years ago.
On, I did not see anything on that model you gave me but
On your remote control you will have either a source or input button. It will be set to the wrong input, and needs to be put to the input source that the SKy box is connected to.
Make sure the Skybox is on and press on the input or source button on the remote until you see the channel from the Skybox.
Let me know the results please
Customer: replied 2 years ago.
...and how do I identify the source/input button on the remote please? There are many buttons and none are marked as such.
Customer: replied 2 years ago.
Equally how do I identify same on sky box? Is there an icon I can look for?
Expert:  Richard replied 2 years ago.
This is the button that changes the TV to AV1, HDMI1 ect.
Can you double check the TV model as I could not find anything on that number, and I can get a picture.