How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I upgraded my internet about 3 months ago and it is slower

Customer Question

I upgraded my internet about 3 months ago and it is slower now than before. I called in and they ran the speed the test and it is way below normal but if you plug in eithernet cord into it the speed is 23.03. They said to get with you guys
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Do you mean Wi-Fi/wireless connection is slow, but Ethernet cord connection is fine?
What's the model of your device?
What is the model of your Internet/wireless modem/router device?
Please reply at the box below. Thank you.