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Ask Viet - Tech Your Own Question
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 37462
Experience:  Troubleshoot consumer electronics devices.
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I have a Huawei Y320 and it is still operating but become

Customer Question

Hi, I have a Huawei Y320 and it is still operating but become silent of all sound rings or notifications. Regards Terry
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Have you tried anything?
- Have you tried to restart the phone: Press and hold the Power on/off button, then select the Restart option, then check.
, (and/or press & hold the power on/off button for about 15 seconds, then turn it back on and check.)
- If that does not work, have you tried to press the Volume Up button on the side of the phone, and check? Press the Volume Up button a few times as needed.
- If that still does not work, at the Home screen, touch the Apps icon (the icon with many square dots in it)
, then tap on Settings icon / option
, then tap on "Audio profiles" (or Sound, etc.)
, then you can adjust the volume / ringtone, etc.
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Still no sound...Regards Terry
Expert:  Viet - Tech replied 2 years ago.
I'm sorry, so there is still no sound at all right?
Can we reset the phone fresh like brand-new to check?
Please reply at the box below. Thank you.