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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10773
Experience:  8+ years of professional experience
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I purchased KX-TGE2275 Panasonic phone system (5 handsets,

Customer Question

I purchased KX-TGE2275 Panasonic phone system (5 handsets, one base) to replace an older 4 handset Panasonic system. Unfortunately, with the new system as well as the old one,
the signal does not reach my bedroom because the signal rounds a corner, which is a
fortified fire -escape stairwell. The signal does not seem to want to go further along that direction past that corner. So I purchased the range extender recommended in the new phone's box on a piece of paper. It is either defective or ineffective. Neither Atlantic Broadband's repair person nor I could get this KX-TGA405 extender to move through the sequence of colored lights indicating function. We could not get it to work.
I recently had surgery, and as the phone system does not provide a strong enough signal for me while sick in bed, I was in a dangerous situation. I need to correct that, now that I am better. Please, what suggestions do you have.
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
I understand the gravity of the situation. Equipment that does not work in such a situation is intolerable; you must be aggrieved by it by now.
What range extender was it, that was recommended? if a cut-rate brand, it might well be that it simply was defective out-of-the-box.
On the other hand... you might have a room that is subjected to strong radio wave emissions (-I can't see the room in question, I don't know what local factors it has, I'm just guessing and considering every possibility...), and thus any signal might be 'jammed'. Do you have a laundry room nearby, or a furnace room/utility room, or similar industrial-equipment-installation site, that might be affecting the bedroom ?
If that isn't the case, then you're probably right, and the metal stairwell is blocking signals. (A way to judge, would be to use the phone while slowly rounding the corner into your bedroom. If the signal cuts off clean as a shadow on a sunny day, then the stairwell is the problem. If it fades off... that's more likely jamming.)
But I suspect that if two people did the effort and didn't get a good result, you may just have a defective range extender, and you should return it, in the original packaging, to the store or vendor you got it from, for an exchange for a working or closely equivalent device of equal value.
(You could try the extender, or the new extender, right in the same room with the base station of the phone system, first. That would give it a better chance, if signal interference or 'jamming', or signal reflection - which it occurs to me, can also be a problem - is the issue.)
Let me know what maker and model # ***** recommended range extender is, if you like... I might have more advice to offer, or a critique of that device.
(If this completes the question as far as you are concerned, please rate my Answer - favorably I hope - so that I may be paid for the time and care I have spent on your question. Thanks, ***** ***** luck.)

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