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AnswermanRob, Electronic Jack Of All Trades
Category: Consumer Electronics
Satisfied Customers: 10788
Experience:  FCC License w/Radar Endorsement, 5 yrs of experience teaching aviation electronics, 20yrs total exp
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We have a Kindle Paperwhite Model # ***** It stopped turning

Customer Question

We have a Kindle Paperwhite Model # ***** It stopped turning on when pushing the
on button. After looking at troubleshooting guide and holding the button for 40 seconds
it turned on. From then on, we had to do the 40 second hold just to turn it on.
Now it doesn't work at all.
I feel that we need a replacement or to send it back for a complete overhaul.
Paul Huber
2357 St. James Dr.
Southport, NC 28461 ***@******.***
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  AnswermanRob replied 2 years ago.
Try a deeper reset. Plug the Kindle into the charger for 30 minutes. After that AND WHILE STILL PLUGGED IN, press and hold the power button for 30 seconds. After that, try using it. Let me know the approximate purchase date if it still fails to function.