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John, Engineer and electronic enthusiast for more than 12 years.
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We have a small personal safe. we entered the wrong code

Customer Question

we have a small personal safe. we entered the wrong code and now it won't open with the correct code, also we cannot find the key or instructions.
Submitted: 2 years ago.
Category: Consumer Electronics
Customer: replied 2 years ago.
we may need a new battery, how do we place a new battery when we can't open the safe?
Expert:  PATRICIA replied 2 years ago.
hello what type of safe is it, provide the model number as well.
Thank you,
Customer: replied 2 years ago.
where would we find the model number? it is a small 14 x 9 x 10 Sentry safe
Customer: replied 2 years ago.
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Expert:  PATRICIA replied 2 years ago.
Hello, there should be sticker somewhere on the safe. You can look on the right side around the door area, look inside the door and on the outside, around the hinges or underneath the safe. I am not sure if you thought of this or not, but you can try to call a locksmith as well. I am not sure how much they would charge you.
Thank you,
Customer: replied 2 years ago.
Fortunately we were able to reach customer service for the sentry safe and they are going to solve the problem. I wish to cancel
your company's help today June 5,2015. You tried but did not solve the problem.***@******.***
Customer: replied 2 years ago.
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