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Control4 sr-250

Customer Question
My control4 sr-250 prev button...
My control4 sr-250 prev button doesn't work on an xfinity dvr but is working fine on a non dvr source. It had worked, but now doesn't. Very annoying, what do I do?
Submitted: 3 years ago.Category: Consumer Electronics
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Answered in 10 hours by:
5/28/2015
Electronics Technician: Pete, Electronic Engineer replied 3 years ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,648
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Hello,
I am Pete, and I'll be happy to assist with your question today.
Try pressing the button firmly several times to ensure it is not an intermittent fault.
If possible, check if the PREV button on another Control4 remote works ok with the DVR.
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Customer reply replied 3 years ago

It doesn't work with other control4 devices such as the iPad app. The function does work on a different xfinity box...since it's taken 10 hours for this answer and I'm at work. I'll just call my control4 rep...I thought the was someone "ready" to answer my question when I paid for this last night. Not your fault but what a rip.

Electronics Technician: Pete, Electronic Engineer replied 3 years ago
Sorry for any delay. It's a very difficult problem to get to the bottom of without being present at your property.
The Control4 dealer will need to test the system using another Control4 remote and replace your remote if it is intermittently faulty.
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