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Cher
Cher, Educator-40+ yrs
Category: Consumer Electronics
Satisfied Customers: 21386
Experience:  M.A., B.A., Author, Information & Research Specialist
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Our book was locked inside the safe with the code...what do

Customer Question

Our book was locked inside the safe with the code...what do we do?
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Cher replied 2 years ago.
Hello, and welcome!
My name is ***** ***** it will be my pleasure to assist you today.
You can retrieve your original combination from Sentry by ordering it at the following webpage:
https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
This is the only way to recover your combination, because combinations are never available online, as that would not protect your safe and its security.
Here is an electronic copy of your safe's manual, which includes all information/directions, except for the combination, of course:
http://www.sentrysafe.com/pdfs/OwnersManuals/514472.pdf
If this was the information you were looking for, please rate my answer with positive feedback. If not, please do not rate, but click 'Reply' so I can continue to help you. Thank you!
Best regards,
Cher
Expert:  Cher replied 2 years ago.
Hello again,
I'm just checking in to see how everything is going with your safe.
Did you contact Sentry to order your combination? I hope you got that process started! : )
If you need to call or email them, here is the information:
Customer Care: (###) ###-#### Hours are 8AM to 6PM Eastern.
You can email from this page:
https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us
Please let me know if you need any additional information or clarification by clicking "Reply" and I will be glad to continue to help you.
Please be so kind as to rate my answer with positive feedback so I receive credit from the site for my assistance. Thank you very much!
Best regards,
Cher

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