Printer repair questions? Ask IT technicians for answers ASAP
Hi. I am Rick. I will be your expert.
Try this on the carriage jam.
Step two: Print a self-test report Printing a self-test report verifies if the hardware functions correctly.How to print a self-test report
For the door open error try opening the printer as if you were going to change cartridges. Remove the cartridges and re insert. Close the cartridge cover firmly and watch the screen to see if it initializes. If not push on the cover to insure it is completely closed.
Don't know why I have received a credit card bill for $16 and then $36. I still looking at the printer in my office and it still says CARRIAGE JAM. After I turn it off, and then back on, it will print the first time, but immediately after that, It says carriage jam on the small screen, and will not print anymore. I had already done the things your suggested before I contacted you, like turning it off, pushing the ink cartriges over to the left. None of them helped. Please let me know why I owe you $52 dollors for suggestions that did no good. I had already taken the ink cartridges out and put them back in several times.
Not sure about the same model printer at home. I have been out ot the country and am not aware if it still says that the door is open, thus rendering it useless. The IT person in my office has tried to fix the one here, to no avail, and suggested I return it to the retailer where I purchased it. I guess that will be my next step.