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my bose wave radio II quit working. i put new battery in remote.

Customer Question
ALL it will do is...
my bose wave radio II quit working. i put new battery in remote. ALL it will do is display the time. SN is 034037C00715044AC. I think it is about 1-2 yr old
Submitted: 7 years ago.Category: Consumer Electronics
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Answered in 13 minutes by:
4/13/2011
Electronics Technician: TX_Engineer, BSEE replied 7 years ago
TX_Engineer
Category: Consumer Electronics
Satisfied Customers: 515
Experience: BSEE, years of electronics experience, board level repairs, analog and digital circuit experience
Verified
Th official answer from Bose is that only Bose can service your radio. And they do so by offering a discount on a replacement radio.

As you know, based on your serial number and purchase date, your radio is out of the factory 1 year warranty - (assuming it's 1+ year out of purchase date).

I really don't like providing this answer, because it's not what most people want to hear... However, at $500 for a new Wave Radio - and even after a product discount, Bose is typically going to give you $125 credit, it's still an expensive unit.

The alternative is a non-certified repair facility that repairs Bose units at a flat rate. It requires mailing in the radio, but at a flat rate of $129 - it's the best deal you're going to find, short of having the electronics diagnostic tools to repair it yourself.

That company is: Colorado - Norbern Electronics.

To get in touch with them: http://www.myboserepair.com/bose_wave_radio_repair.htm

Note, if yours is the latest model without buttons on the top, it may have to go back to Bose for repair - or replacement. To get an RMA request via Bose: 1-877-210-3782
TX_Engineer
Category: Consumer Electronics
Satisfied Customers: 515
Experience: BSEE, years of electronics experience, board level repairs, analog and digital circuit experience
Verified
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