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I dropped my Kindle and the corner struck the floor. Now there
I dropped my Kindle and the corner struck the floor. Now there are long edge to long edge black thin lines that run the length of the screen. Kindle still works. There is just the screen obstructions … read more
Steve G.
Steve G.
Engineer
2,358 satisfied customers
My daughter accidentally dropped our kindle on a hard floor.
My daughter accidentally dropped our kindle on a hard floor. The screen is now black with gray lines. The Kindle still turns on and the pages move, but it is illegible due to the lines. Can this be fi… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
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My husband bought me a kindle for Christmas and it stopped
My husband bought me a kindle for Christmas and it stopped working? The screen has multiple lines through picture and I can'y get it to turn on.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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I left my kindle in the sun for about twenty minutes. Now
I left my kindle in the sun for about twenty minutes. Now the screen shows only about 1/3 of the page when I turn it on. Have tried putting in on charger...nothing. Can it be fixed?… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Kindle screen went dead; it shows a mish mash of gray, black
My Kindle screen went dead; it shows a mish mash of gray, black and white lines when I turn it on. I purchased it through Amazon. Will you fix or replace it? Margaret Wiley… read more
PramitP
PramitP
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I have a problem where my kindle screen has changed to shades
I have a problem where my kindle screen has changed to shades of grey with white lines running through it. I can't get it to turn completely off to try to rebooot. It was purchased last December so it… read more
Dan
Dan
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Associate Degree
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I have just bought a Kindle reader, it has all been set up,
I have just bought a Kindle reader, it has all been set up, and I was scrolling through books for sale, when I was told that I had lost my wireless connection. I have checked, and the connection is st… read more
Mike
Mike
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I turned my Kindle on and got a series of horizontal lines.
I turned my Kindle on and got a series of horizontal lines. Now, no matter what I do, the lines remain. I have turned the unit off, disconnected the battery but the lines remain. Any ideas? Ralph… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My kindle screen suddenly went blank. The only thing on the
My kindle screen suddenly went blank. The only thing on the screen are some black lines down toward the screen bottom. Looks like scan lines.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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I have a large screen Kindle and the screen is garbled and
I have a large screen Kindle and the screen is garbled and I don't have the ability shut it off Help.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My daughter has a kindle, and the screen is messed up, it has
My daughter has a kindle, and the screen is messed up, it has lines through it and you can't make out anything on the screen. We have tried sliding the power button but nothing happens the screen move… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle will not start up. I can see a change in the screen
My Kindle will not start up. I can see a change in the screen as I turn it on but it has several shades of grey and some straight lines through it both horizontal and verticle. I recieved it as a gift… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
my kindle has dark lines across it, and everytime i try to
my kindle has dark lines across it, and everytime i try to fix it following the explanation on the kindle site, the whole screen gets darker and darker. Is this fixable?… read more
iMayne
iMayne
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High School or GED
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My screen has lines running through it and you can still faintly
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Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,257 satisfied customers
My screen suddenly has lines running through it at the top,
My kindle screen suddenly has lines running through it at the top, the type is black on a dark grey screen and a ghost of the previous page always shows up in a lighter grey. Eventually it all fades e… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a 2 month old kindle 2 bought from amazon and deliver
I have a 2 month old kindle 2 bought from amazon and deliver in Australia.It shows lines through the sleep screen and will not boot up ,switch off or open to home.What do I do and who do I contact m m… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Kindle has stopped working. It is fully charged, has not
My Kindle has stopped working. It is fully charged, has not been dropped, I have tried to hold opener for 15 seconds, and tried 'restart' from the settings menu. The screen is dark and lined, and prev… read more
Shawn
Shawn
Associate Degree
72 satisfied customers
my kindle will not turn on. the sleep picture on the screen
my kindle will not turn on. the "sleep" picture on the screen is broken up and has lines through it. it will flicker but not turn on. the 15-second fix suggested in the kindle handbook has not worked.… read more
Simit
Simit
Bachelor's Degree
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Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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