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Craig, Electrical/ Electronic Technician
Category: Consumer Electronics
Satisfied Customers: 4529
Experience:  33 years troubleshooting electronic and electrical control systems for all types of equipment.
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sentry safe reset not working ... cannot open safe using factory

Customer Question

sentry safe reset not working ... cannot open safe using factory code. red led light on any number entered on electronic control panel. Is the sage kaput ?
Submitted: 6 years ago.
Category: Consumer Electronics
Expert:  Craig replied 6 years ago.

Craig :

Please verify if this is your safe?

Expert:  Craig replied 6 years ago.
Is this your safe:
Sentry Safe OA3810
Customer: replied 6 years ago.
hello Craig, yes it's my safe but never registered back to Sentry Safe. I have the original manual with the key and factory code.

regards, Michael
Expert:  Craig replied 6 years ago.
If the red light is on, it is the wrong code you are using, please recheck the factory number code you are using. Did you ever program a 'user code'? Do you have the original factory code recorded somewhere? If not we can get it from Sentry. Let me know if you have it written down and are sure it's the right number.