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romr2009, Electronics Engineer
Category: Consumer Electronics
Satisfied Customers: 1782
Experience:  32 years practical systems experience: computer/phone, automotive, appliance, & electrical control
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I just purchased two replacement phones GE model 28110 DECT

Customer Question

I just purchased two replacement phones GE model 28110 DECT 6.0. Both units have been in their cradles for 24 hours now. Both units display only a few black dots where words should be. Looks like a partially erased Etch-A-Sketch. Any suggestions?
Submitted: 7 years ago.
Category: Consumer Electronics
Expert:  romr2009 replied 7 years ago.

Reset the controllers:
  • Remove the battery cover from one of the handsets.
  • Disconnect the battery from the handset.
  • Repeat with the other handset.
  • ----- Wait 20 minutes. -----
  • Re-connect the batteries.
romr2009 and 4 other Consumer Electronics Specialists are ready to help you
Customer: replied 7 years ago.

That did not work. I tried it twice.


After that, I tried a fully charged battery from another phone. That didn't work either.

Expert:  romr2009 replied 7 years ago.
  • It sounds like it is defective.
  • Double check the ac adapter is the correct one used by the good phone.

Customer: replied 7 years ago.

The charger on the old phone is a Thomson Inc. Model # XXXXX 7.5vdc 150mA



The chargers on the new phones are Thomson Inc. Model #5-2716 9vdc 150mA

Expert:  romr2009 replied 7 years ago.
I will be back tomorrow.

Edited by romr2009 on 8/18/2010 at 2:55 AM EST
Customer: replied 7 years ago.

I have spoken with the manufacturer, Thomson Inc. They told me the phones are not repairable from here and recommended I return them to the store.


Thanks anyway

Expert:  romr2009 replied 7 years ago.