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Received an RCA flash mp3 player for Christmas. Now it says…

Customer Question
Received an RCA flash mp3...
Received an RCA flash mp3 player for Christmas. Now it says "file not found" for all music loaded. It seems to have lost its formatting. When I plug into computer, it doesn't do anything. What do I do since there was no CD software?
Submitted: 8 years ago.Category: Consumer Electronics
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Answered in 3 hours by:
6/27/2010
Electronics Technician: James, Technician replied 8 years ago
James
James, Technician
Category: Consumer Electronics
Satisfied Customers: 2,205
Experience: 4 Years as a Audio Visual Service Engineer
Verified
Hi There,

Do you have the model number of the unit by any chance ?

James
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Customer reply replied 8 years ago
RCA TH1702
Electronics Technician: Aric, Technician replied 8 years ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, Have you tried any of these procedures to try and clear the fault on the unit?

 

If your player stops responding to key presses,

you can reset it by removing and re-installing

the battery. Most of your settings will be

preserved; only the settings that you have

changed after your last power off will be lost.

  • This player may temporarily cease to function if

subjected to electrostatic disturbance.

To resume normal operation, it may be

necessary to cycle the power off and back on or

by removing and re-installing the battery.

  • Make sure the Lock function is not activated

 

If this answers your question, please click "Accept". Tips and Bonuses are welcome and appreciated!!

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Customer reply replied 8 years ago

Thanks, XXXXX XXXXX already tried that repeatedly. Even changed the battery to a new one. Each time I power on, it says the memory is full and immediately powers back off. The memory wasn't even close to full (12 songs on it) before it started this. This is the same message I received when I first received it. Had to install the software from the device first (no cd) into the computer. Now when I plug it in, my computer recognizes the device is there, but won't let me open, install, add, delete, etc. And the software has dissappeared from my computer. Thought maybe I needed to download software again, but not sure, and can't find the software to do so. Lock function is not activated.

 

 

Electronics Technician: Aric, Technician replied 8 years ago
I am unsure what the problem is. I will Opt Out and let other experts view the question.
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