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HIMy C3530 gave a 002 Fatal error message

Customer Question
HI My OKI C3530MFP gave a...
HI

My OKI C3530MFP gave a 002 Fatal error message
Submitted: 8 years ago.Category: Consumer Electronics
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Answered in 3 hours by:
6/26/2010
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 8 years ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: Consumer Electronics
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
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After the 002 error, your printer should have displayed 24 digits... 3 blocks of 8 digits each... what are they?

Is your printer networked?


-Dan
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Customer reply replied 8 years ago

Hi

 

They are:

 

PC:0055cdc40

LR:003d6198

FR:004c7600

 

Just wirelessly to my laptop

Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 8 years ago
A fatal error 002 can mean a couple things.

First, as with all OKI fatal errors... it can be attributed to either a paper jam or a power regulation issue. Make sure there are no jams, and make sure your printer is plugged directly into the wall (i.e., no power strip).

If this has been accomplished and you still get the error, your M32 board has most likely failed. This is a CPU exception error, or more descriptively, a RAM DIMM failure.

If your printer is under warranty, great... it's covered. If there is no warranty, at least now you have a diagnosis and a place to start =)

I hope this helps!!

-Dan
Dan
Dan, Master Tech and Repair Facility Trainer
Category: Consumer Electronics
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
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Dan and 87 other Consumer Electronics Specialists are ready to help you
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Customer reply replied 8 years ago
Tried what you recommended, still no luck. Must be major issue then.
Electronics Technician: Dan, Master Tech and Repair Facility Trainer replied 8 years ago
The M32 board is an easy replacement... but yes, it would have to go to a service center. There are over 175 OKI service centers throughout the U.S.

Visit:

http://esales.okidata.com/oki_dealer_locator.process?restartflow=t&status=init1&Ref_Point=MOC&dealertype=Serv&localecode=US
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