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I JUST PURCHASED A BLUE RAY PLAYER BDX2500 IT WORKS OK EXCEPT…

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I JUST PURCHASED A BLUE...
I JUST PURCHASED A BLUE RAY PLAYER BDX2500 IT WORKS OK EXCEPT WHEN I DOWNLOAD MOVIES FROM NETFLIX OR MUSIC FROMJ PANDORA THERE IS NO AUDIO?? I HAVE IT CONNECTED TO TV WITH HDMI. PLEASE ADVISE
Submitted: 8 years ago.Category: Consumer Electronics
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Answered in 21 hours by:
6/23/2010
Electronics Technician: Gina-Moderator, Moderator replied 8 years ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Consumer Electronics
Satisfied Customers: 13
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Customer reply replied 8 years ago
if you need more information let me know. thanks
Electronics Technician: GadgetGuru, Engineer replied 8 years ago
GadgetGuru
GadgetGuru, Engineer
Category: Consumer Electronics
Satisfied Customers: 481
Experience: 15 yrs in Consumer Electronics
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Hi there and thank you for using Just Answer. Please check your audio settings in your Blu Ray player are set to PCM Sampling 48kHz and your Digital Output is set to PCM Stereo since it sounds like you are connecting your player directly to your TV. Also, I would highly recommend navigating to your System Menu and performing any firmware upgrades to your player that might be available, by selecting update via network. If the audio problem persists I would work my way from the beginning trying to connect with analog component cables (for video) and an optical cable (for audio) and see if that makes a difference. If that does not work or those cables are unavailable you can always connect using the supplied composite cables, yellow (for video), red/white (for audio). At least this way you will know if you are having a HDMI issue. If these other cable scenarios work then try replacing your HDMI cable. I did read your audio is working fine with DVD movies but HDMI can do strange things. Of course as a last resort I might recommend returning the unit since it was just bought. If you need further assistance please let me know. You can always ask a question related to this topic after clicking accept. Please click the green accept button below and consider leaving positive feedback. Also, bonuses are GREATLY appreciated. Thank you. Michael
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Customer reply replied 8 years ago
thanks but i connected with cables and it works, so i guess hdmi porblem
Electronics Technician: GadgetGuru, Engineer replied 8 years ago
I am glad to read my answer has helped. Thank you.
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