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ps 3 comes on menu comes up for dvd play but then tv screen…

Customer Question
ps 3 comes on menu...
ps 3 comes on menu comes up for dvd play but then tv screen stays black. no movie or games will play get as far as the menu screen wat could be the problem?
Submitted: 8 years ago.Category: Consumer Electronics
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Answered in 2 minutes by:
6/14/2010
Electronics Technician: Dr. Dan, Engineer replied 8 years ago
Dr. Dan
Dr. Dan, Engineer
Category: Consumer Electronics
Satisfied Customers: 1,081
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
Verified
Hi, my name is XXXXX XXXXX I will be working with you today on your question!

Hmm this sounds like a hardware problem, possibly with the graphics card. I would recommend giving Sony a call at 1-800-345-SONY and have them address the issue directly. They are the only ones who can service you PS3 directly / under warranty.

If your question becomes or is now satisfactorily resolved please remember to click accept to accept my solution and to have Just Answer pay me for my efforts. Do so only once to resolve your question. Bonuses and positive feedback are also greatly appreciated.

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Dan
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Customer reply replied 8 years ago
the ps3 was bought used a couple years ago so warranty wouldnt cover it. The pre installed demo games work but nothing else. do you have any other suggestions?
Electronics Technician: iMayne, Technician replied 8 years ago
iMayne
iMayne, Technician
Category: Consumer Electronics
Satisfied Customers: 309
Experience: 5 years dealing with Electronic devices and Computer related programs and hardware.
Verified
Hello

Have you tried to reset the console?

Regards,
iMayne
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Electronics Technician: iMayne, Technician replied 8 years ago
Check to see, in Settings, if your console needs an update.

Regards,
iMayne
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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