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Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 10007
Experience:  Engineer / Consultant
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My nuvi 650 suddenly started acting up. I cant get to my

Customer Question

My nuvi 650 suddenly started acting up. I can't get to my where to and some keys work, most don't. Any suggestions? Thanks
Submitted: 8 years ago.
Category: Consumer Electronics
Expert:  Greg A. replied 8 years ago.

Hello & Welcome,


Can you tell me how long you have owned your Nuvi?


Can you tell me how long it has been since you updated the unit software?


The first thing I would try is a Master Reset. This will clear your saved favorites, if it works.


This involves starting with the unit disconnected from power and turned OFF.

Then press and hold your finger in the lower-right corner of the screen while powering the unit on.

Continue to hold your finger on the screen unit you see a screen that asks "do you want to clear the user data?"

Answer Yes and the system will do a master reset.


Please let me know what happens each step of the way



Customer: replied 8 years ago.
I didn't use your answer. I fixed the problem myself by reading an online version of the manual before I received a response. I was able to recalibrate and that fixed it. Had I performed your master reset I would have lost all my stored information, a major downer. Thanks anyway but I didn't accept your answer.
Expert:  Greg A. replied 8 years ago.

Thanks for letting me know.