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Mike D.
Mike D., Hobbyist
Category: Consumer Electronics
Satisfied Customers: 403
Experience:  Avid electronic hobbyist. I enjoy fixing all types of electronic devices.
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my safe wont accept my code. Its still set to factory settings,

Customer Question

my safe won't accept my code. It's still set to factory settings, i think the model # XXXXX XXXXX#, can ya help?
Submitted: 7 years ago.
Category: Consumer Electronics
Expert:  Mike D. replied 7 years ago.

Thank you for asking your question on JustAnswer. By the way, it would help us to know:

-What model safe are you using?

Please reply as soon as possible so that we can finish answering your question.

Customer: replied 7 years ago.
i know this is a pain, but the insruction & tech info are inside the safe (sigh...). it's a SentrySafe fire safe with an electronic lock, there is no model# XXXXX the outside...
Customer: replied 7 years ago.
Manufacturer #OS0500
model nameOS0500
cubic foot capacity0.8 cubic feet
interior height9 5/8 inches
interior width12 9/16 inches
interior depth11 1/2 inches
UL fire rating1 hour at 1,700 degrees
UL impact ratedyes
lock typeelectronic
number of locking bolts4
number of adjustable shelves1
total number of shelves0
hardware includedyes
exterior height13 7/10 inches
exterior width16 5/16 inches
exterior depth19 5/16 inches
assembly requiredno
warranty length1-year limited
brand nameSentrySafe
meets U.S. government environmental standardsyes
postconsumer recycled content25 %
total recycled content0 %

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Include original item
SentrySafe® Fire-Security Safe, Black
Item # XXXXX
Qty. 7,2-28-177-31-2-166331-157706-31-177-241-31-177-677-0-2,2-28-177-31-2-166331-5983-31-177-241-31-177-222-0-6,2-28-177-31-2-166331-158517-31-177-241-31-177-165-0-5,2-28-177-31-2-166331-12345-31-177-241-31-177-163-0-4,2-28-177-31-2-166331-8738-31-177-241-31-177-162-0-3,2-28-177-31-2-166331-163761-31-177-241-31-177-678-0-1

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    Expert:  Mike D. replied 7 years ago.
    You are going have to follow the these instructions in order to get the combination. Let me know if you have any more questions.


    Please send a notarized letter stating you are the owner of the safe. (Note: the owner's last name must be different from that of the notary public). For locations that require a raised notary seal, use a pencil to shade the seal to insure that it is visible when faxed. The notarized letter needs to include:
    1. Your name, address and phone number.
    2. The model number and serial number from your safe. The serial number is XXXXX found on the front of the door, lower right corner on a small sticker; the right outside wall of your safe; or under the keypad/dial on the front of safe.
    3. Please indicate how you'd like to receive your combination. Options include first class mail, e-mail or fax. Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process.
    4. Payment Method for the $20 (US funds) research fee
      • By Mail: Send a check or money order (payable to Sentry Group).
      • By Fax: Please allow 48 hours for processing of your notarized statement. Please do not include your credit card information on the fax; a specialist will contact you at the phone number provided on your faxed request to take your payment. We accept Mastercard, Visa, Discover or American Express. If you would prefer to pay by money order, indicate that you are attaching a copy of a money order with your notarized letter. The original money order must then be mailed to Sentry Group. Please note, for all requests received after 5:00 pm EST, they will be processed the following business day.
    5. Special Circumstances
      • In the event you need to open the safe after the owner is deceased, your notarized letter will also need to include that you are now the owner or executor of the estate and need access to the safe. You must also include a copy of the death certificate.
      • If you hold Power of Attorney for the safe owner and need to access the safe, your notarized letter will also need to include that you are acting on behalf of the safe owner. You will need to include a complete copy of the Power of Attorney documentation to confirm that you have the authorization to act on their behalf in this type of circumstance.

    Please note: Your combination will be sent to you within 48 business hours of receipt of both the notarized document and payment.

    By Mail:
    Sentry Group
    Department 200
    XXXXXbr /> Rochester, NY 14625

    By Fax:
    Attention: Customer Care

    Edited by Mike D. on 3/1/2010 at 8:54 PM EST
    Mike D. and other Consumer Electronics Specialists are ready to help you
    Customer: replied 7 years ago.
    i think that's bullshit but i'll pay you for your time anyway, thnks:(
    Expert:  Mike D. replied 7 years ago.
    If your not satisfied, I would rather not be paid. I can request you be refunded.

    How could I have answered better?