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techguy, Technician
Category: Consumer Electronics
Satisfied Customers: 149
Experience:  17+ years in electronics
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How do I remove a CD that is stuck in my Bose Multi-Disc C

Customer Question

How do I remove a CD that is stuck in my Bose Multi-Disc Changer
Submitted: 7 years ago.
Category: Consumer Electronics
Expert:  techguy replied 7 years ago.

Try unplugging unit from wall socket for 20 minutes, then plug back in.


If this helps, please press accept, thanks.

Customer: replied 7 years ago.
didn't help
Expert:  techguy replied 7 years ago.

OK, please explain; did any of your CD's actually play up to now, or did you get a lot of disc errors, or constant searching, or the like?


Customer: replied 7 years ago.

Turned on unit

ejected CD #1

replaced with new CD

CD played all the way through

turned on unit

ejected cd #1

replaced cd

played all the way throught

turned off unit

turned united on later

flashing "changer" in middle of readout

when it does try and reset itself you can hear clicking sound

above last set of 000 it is flashing please wait

Customer: replied 7 years ago.
I replied what do I do now
Expert:  techguy replied 7 years ago.



It sounds as if the laser eye is dirty. They need a cleaner disc every 6 months of use.

(About 100 hours).


Since it's not possible to use a cleaner disc at this time, turn on unit and open drawer; leaving it open, unplug unit. Take case off, and locate the laser eye where the drawer slides on top of. It's circular-shaped, and has a tiny circuit board surrounding it.


Soak a q-tip in rubbing alcohol, and swab laser eye well. Using a clean, lint-free cloth

polish surface well.


Plug unit in, not focusing on laser; drawer should either close or stay ready for a CD.

In either case, put in a CD, without bothering to hook unit up to your system, and observe units' behavior. It should look for the CD, and start to recognize the presence of such. Hopefully, by now, you can remove your CD.


Please update me of your/its' progress, thanks.

Edited by techguy on 12/23/2009 at 6:49 PM EST
Expert:  techguy replied 7 years ago.
How's everything coming along?