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I own a motif XF8. After it has been on for awhile the

Customer Question
I own a motif...

I own a motif XF8. After it has been on for awhile the volume often suddenly decreases by approx 75% I play at home only and often listen thru headphones, although same issue if using powered monitors.

Technician's Assistant: When did this audio problem start with your instrument?

It's been ongoing for months

Technician's Assistant: Is the audio working with headphones or external speakers?

Same issue with either

Submitted: 26 days ago.Category: Electronic Musical Instruments
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Answered in 5 hours by:
5/26/2018
Electronic Musical Instrument Expert: Harry, Customer Service replied 26 days ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,408
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 25 days ago
I have had no response to my problem, only an apology for taking so long to begin this dialog! Thank you
Electronic Musical Instrument Expert: Harry, Customer Service replied 25 days ago

How old is the Motif?

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Customer reply replied 25 days ago
around 6 years, I can't remember exactly. I'm wondering if the power supply is failing. If so is this a repair I can undertake myself?
Electronic Musical Instrument Expert: Harry, Customer Service replied 25 days ago

That is likely and no, you need a certified technician.

What is your zip code? I can locate a company in your area

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Customer reply replied 23 days ago
98499
Electronic Musical Instrument Expert: Harry, Customer Service replied 23 days ago

Please call:

The Music Trader

(###) ###-####/p>

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 12 days ago
The expert (Harry) asked me my zip code which i submitted. I never received an answer, only a request to make a phone call, which I assume cost money.
Electronic Musical Instrument Expert: Harry, Customer Service replied 12 days ago

I replied 1 minute after you provided your zip code on May 29th, 2018.

You can scroll up on this page to view my response or you can read it again below:

Please call: The Music Trader***-***-**** My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
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