Electronic Musical Instruments

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I just got my avanteGrand a week ago and play constantly.

Customer Question
I just got my...

I just got my avanteGrand a week ago and play constantly. It's so wonderful. My flash drive accidentally slipped between the key cover and into the inside of the piano. I think I saw the men set it up and they pulled the keyboard out to have access. Is that correct? I feel so terrible about my mistake.

Technician's Assistant: What's the brand and model of your instrument?

Just a minute - it's an AvantGrand N3X

Technician's Assistant: How long has this been going on with your instrument? What have you tried so far?

It just happened yesterday and I haven't done anything to retrieve it. I don't want to cause damage.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

No except much as I appreciate the help. If nothing works now, there's a piano savvy tuning man coming Tuesday to pick up my old piano and possibly he can help. Thank you sooo much.

Submitted: 3 months ago.Category: Electronic Musical Instruments
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Customer reply replied 3 months ago

cell phone XXXXX 337-XXXX

Customer reply replied 3 months ago
Pretty sure it boils down to one question. How to safely remove the keyboard (pulling it out of piano frame). I know it was not assembled when men delivered piano in boxes.
Customer reply replied 3 months ago

I was sent to your address by Yamaha. I DON"T want a doctor or vet for a dog. My question is about a piano/keyboard. Please refund the $5.00 and delete my credit card info if this is not something you can advise about now. Barbara XXXXX

Answered in 14 hours by:
3/31/2018
Electronic Musical Instrument Expert: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,598
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Harry Let’s cancel now. I’ve waited many hours even overnight. Can’t take a chance harming new expensive piano. Credit me and I’ll go through Yamaha
Customer reply replied 3 months ago
Cancel and refund all fees. I’m 84 and find it hard to keep waiting for an answer. Shall call Yamaha and report my experience. Bn
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Category: Electronic Musical Instruments
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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