Electronic Musical Instruments

Electronic musical instrument questions? Ask a technician ASAP

Ask an Expert,
Get an Answer ASAP!

I have had the Sibelius Program for many years and a couple…

Customer Question
I have had the...

I have had the Sibelius Program for many years and a couple of years ago, the lightning struck the telephone which was hooked up to the computer that the Sibelius was on. My son put the program on our other computer and I can open up the program and listen to what I have written BUT I cannot write new music or adjust any music that I want to change. My Registration Number is ***** 1249 4403 0362 1174 and my Computer Number is ***** 0444 5946 1259 9050. Can you help me to get my Sibelius Program for writing music back again please. I have tried to register with the "Register Sibelius" but it says I have been really missing it at times and I don't want to have to write it out by hand.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

XP

Technician's Assistant: When did you last update your Sibelius?

I haven't updated it. I just always used it as it was when I bought it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

It is Sibelius 2.

Submitted: 3 months ago.Category: Electronic Musical Instruments
Show More
Show Less
Ask Your Own Electronic Musical Instruments Question
Answered in 7 hours by:
3/23/2018
Electronic Musical Instrument Expert: Russell H., Service Tech replied 3 months ago
Russell H.
Russell H., Service Tech
Category: Electronic Musical Instruments
Satisfied Customers: 12,613
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your Sibelius question.

Ask Your Own Electronic Musical Instruments Question
Electronic Musical Instrument Expert: Russell H., Service Tech replied 3 months ago

It helps if you uninstall or de-register Sibelius from the old computer first, before you install it on a new computer, with a one-computer Sibelius license. As it is:

- you may perhaps be able to register a second copy of Sibelius on the new computer, without un-registering the first install on the old, presumably ruined, computer.

- you register on the second computer by methods detailed on this page, the method being dependent on the version of Sibelius you have:

http://avid.force.com/pkb/articles/en_US/How_To/en396975

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Electronic Musical Instruments Question
Customer reply replied 3 months ago
This is the first time your website has allowed a response. First of all your entire website LOCKED UP the instant you got money out of our account, hitting the back button resulted in the so called assistant with the conversation we had and NO WAY TO RE-ESTABLISH CONTACT. Also they said it was a temporary $5 Not over $41. I thought you were REAL Sibelius Techs, Not an Imitation Tech. For the record again it is Sibelius 2, not 3,4,5,6,7 or 8. To restore Sibelius in the past was FREE from the real techs. the info provided is USELESS to us, we are recovering the program from a crashed hard drive as STATED BEFORE from storm damage. You can send us a Refund cheque if you're a genuine service. STILL NOT IMPRESSED
Electronic Musical Instrument Expert: Russell H., Service Tech replied 3 months ago

I regret hearing about the difficulty with the website.

As a JustAnswer Expert, I myself have no power over charges, billing, or refunds, and I have no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

Thank you for asking your question here at JustAnswer.com.

Ask Your Own Electronic Musical Instruments Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronic musical instrument expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Electronic Musical Instruments
Satisfied Customers: 12,613
12,613 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

jaimzness

jaimzness

Engineer

117 satisfied customers

DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.

stereoaz

stereoaz

Technician

27 satisfied customers

20 years repairing electronic musical instruments,amplifiers,speakers.

Tyler, M.M., CAGO

Tyler, M.M., CAGO

Professional Musician

313 satisfied customers

20 years training & experience. Familiar with a variety of instruments.

Steve G.

Steve G.

Engineer

83 satisfied customers

I have played electronic keyboards for 40 years.

Daniel

Daniel

Engineer

54 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Musicman

Musicman

Customer Service

52 satisfied customers

I have built and serviced hundreds of electronic musical instruments.

Rod

Rod

Engineer

36 satisfied customers

Engineer - Electronic equipment repair

< Previous | Next >

Related Electronic Musical Instruments Questions
I am having problems with my Sibelius 6 program. I am having
I am having problems with my Sibelius 6 program JA: When did you last update Sibelius? Customer: I am having problems with my Sibelius 6 . JA: What have you tried so far with your Sibelius? Customer: … read more
Harry
Harry
1,961 satisfied customers
Yamaha 681 receiver unabe to connect TV to reciever for
Yamaha 681 receiver unabe to connect TV to reciever for setup … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
One key is louder than others no matter how softly I play it
One key is louder than others no matter how softly I play it - Kurzweil SP88 … read more
Ron Winston
Ron Winston
Owner / Technician
462 satisfied customers
How do you change the battery on a module no. 5157 watch
how do you change the battery on a module no. 5157 watch ?????? … read more
Harry
Harry
1,961 satisfied customers
There is no sound coming out and all button are lights up as
There is no sound coming out and all button are lights up as if working. No voice music no notes playedvwhen piano keys are played. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Roland tdk1 drum ser. Set. I was wonder if I can
I was wonder if I can use a more advanced Roland drum brain with it … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have tried a number of times to get the Drivers re-loaded
I have tried a number of times to get the Drivers re-loaded in the WIN. 7 computer and ZED-R16 Desk (s/w Vs 4.2.0.39752 with poor results. … read more
Harry
Harry
1,961 satisfied customers
My Disklavier got bumped bad enough the the buttons on the
My Disklavier got bumped bad enough the the buttons on the front don't work. … read more
Harry
Harry
1,961 satisfied customers
CLP-230 had loud keys, dismantled and cleaned contacts etc
CLP-230 had loud keys, dismantled and cleaned contacts etc reassembled no sound from the keyboard. Have sound in demo mode and metronome mode … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The style option of my A2000 Yamaha keyboard is locked up.
the style option of my A2000 Yamaha keyboard is locked up. the metreadome will not work and only a very few other options work. it has been sitting idle for several months in the house plugged in. I h… read more
Harry
Harry
1,961 satisfied customers
Bought a new MIM precision neck s/n MX1801722. I can not get
Hi bought a new MIM precision neck s/n MX1801722. I can not get the correct tuner BUSHINGS.Every part that is SUPPOSED to fit is TOO SMALL.Could you please direct me to the correct size bushings? Than… read more
Harry
Harry
1,961 satisfied customers
Have a yamaha 5920 ubl...can't get tv audio to come through
Have a yamaha 5920 ubl...can't get tv audio to come through speakers … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
Cannot connect midi. Tryingg to run midi from a P155 piano
tryingg to run midi from a P155 piano to Mac 10.13.4 high Sierra into Logic Pro x , are drivers for this . I have run this on my 2011 Mac , however this new I Mac have become a problem. … read more
Russell H.
Russell H.
Service Tech
12,613 satisfied customers
Three keys placed side by side aren't working anymore. Is it
Three white keys placed side by side aren't working anymore. Is it an easy fix? Are there Repair people for them? It's a Roland Digital HP 136. Rest of piano works beautifully. … read more
Ron Winston
Ron Winston
Owner / Technician
462 satisfied customers
Ital Piano PX103. The power comes on but there is no sound.
ital Piano PX103. The power comes on but there is no sound. Can you advise. … read more
Harry
Harry
1,961 satisfied customers
Lost a channel on my headphone on the FA-08. Roland FA-08.
Been going on for about 12 months. Thought it might be a short and would come back … read more
Ron Winston
Ron Winston
Owner / Technician
462 satisfied customers
I am using 3rd party triggers in my Roland TM-6 and
I am using 3rd party triggers in my Roland TM-6 and struggling with the settings. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Can't hear anything from my sundcraft. Since i first turned
can't hear anything from my sundcraft JA: When did this audio problem start with your instrument? Customer: since i first turned it on JA: Is the audio working with headphones or external speakers? Cu… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x