Electronic Musical Instruments

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Have new adjustable duet bench that won't adjust. Seems to…

Customer Question
Have new adjustable duet...

Have new adjustable duet bench that won't adjust. Seems to be stuck.

Technician's Assistant: What's the brand and model of your instrument?

Roland piano duet RPB-D500, vinal seat, satin black. Bought through second party through Amazon for about $280.00. Second party will not replace because the original packaging is gone.

Technician's Assistant: How long has this been going on with your instrument? What have you tried so far?

Received Mar 9. The adjustable knobs were stuck and have never worked. The original packaging was drenched in the rain and discarded.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Would like to see if we can make the item work somehow before pursuing further with Adorama Camera, the company that sent it through Amazon.

Submitted: 4 months ago.Category: Electronic Musical Instruments
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Answered in 2 hours by:
3/22/2018
Electronic Musical Instrument Expert: Ron Winston, Owner of Winston Electronics, Servicing music electronics for over 50 years replied 4 months ago
Ron Winston
Ron Winston, Owner of Winston Electronics, Servicing music electronics for over 50 years
Category: Electronic Musical Instruments
Satisfied Customers: 495
Experience: Factory Certified Technician
Verified

Hello: My name is ***** ***** I am a Roland technician. I would try putting some WD-40 in the moving parts. Gears, gear screws. It is possible the moisture from the ran has generated some rust or washed out the lubrication. NOTE: keep this in mind if you have to return it to Adorama Camera and they see the WD-40 that could give them a reason not to accept the return.

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Category: Electronic Musical Instruments
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