Electronic Musical Instruments

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The cut carriage assembly is not working consistently to…

Customer Question
Hello,The cut carriage assembly...

Hello,The cut carriage assembly is not working consistently to move the blade holder in order to cut properly. Getting worse and can't complete jobs.

Technician's Assistant: What's the brand and model of your instrument?

We have a Roland XC-540 Soljet Pro 111

Technician's Assistant: How long has this been going on with your instrument? What have you tried so far?

About three days now We have given it a thorough cleaning.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

Thats it for now, thanks

Submitted: 4 months ago.Category: Electronic Musical Instruments
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Answered in 16 hours by:
3/16/2018
Electronic Musical Instrument Expert: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Electronic Musical Instruments
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Electronic Musical Instruments Question
Customer reply replied 4 months ago
I'd like to continue. However, this is not a Roland Musical Instrument issue. It is a large format Roland printer/cutter issue. The model is a Roland Soljet III Pro XC-540. That's probably why no experts have answered.
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,602
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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