Electronic Musical Instruments

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I have an external MIDI keyboard hooked up to my Presonus…

Customer Question
I have an external...

I have an external MIDI keyboard hooked up to my Presonus Audiobox USB 96 and then to mu computer. My Studio One software shows it is receiving the midi signals from my keyboard. I press record and it records. But when I hit playback there is no sound.

Technician's Assistant: What Audiovox model do you have?

Presonus Audiobox USB 96

Technician's Assistant: What have you tried so far with your Audiovox unit?

I have the midi ports hooked up along with my studio monitors and a microphone. the audiobox is then hooked up to my computer via a usb.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I did record audio on my mic thru the Audiobox and it worked fine. The issue is with the MIDI.

Submitted: 6 months ago.Category: Electronic Musical Instruments
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Answered in 16 hours by:
1/8/2018
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I still need help.
Customer reply replied 6 months ago
do you have any updates or answers yet?
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

Unfortunately, it is a compatibility issue with your keyboard.

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