Electronic Musical Instruments

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No sound from my WX5. Only one indicator light comes on.

Customer Question
No sound from my...

No sound from my WX5. Only one indicator light comes on.

Technician's Assistant: When did this audio problem start with your instrument?

From the beginning - no sound ever. Bought it brand new.

Technician's Assistant: Is the audio working with headphones or external speakers?

Yes. I also have a WX11 and it’s working with the same audio settings.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

That covers it - thank u.

Submitted: 6 months ago.Category: Electronic Musical Instruments
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Answered in 15 hours by:
1/3/2018
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
still need help.
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

Which light powers on?

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Customer reply replied 6 months ago
The lip sensor (with the instrument facing you, the LED on the right is lit).
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

Do you have the issue when it is plugged in as well?

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Customer reply replied 6 months ago
The LED would not light if power was not supplied.
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

How old is the WX5?

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Customer reply replied 6 months ago
Approx. 3 Years.
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

Have you always had this issue with it?

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Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

If you have had the issue since the beginning then there is an internal failure with the unit and it would need to be repaired/replaced.

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Customer reply replied 6 months ago
Thanks.
Electronic Musical Instrument Expert: Harry, Customer Service replied 6 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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