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This is in reference to a Roland M-GS64. With nothing

Customer Question
Dear Jaimzness, This is...

Dear Jaimzness, This is in reference to a Roland M-GS64. With nothing plugged in but the power, when trying to listen to anything through the headphone jack, I get a sound that sounds like a percussion with reverb. No matter what I do, the sound is the same. The only exception is the reverb which I can turn off. How bad is this? Dennis

Technician's Assistant: When did this audio problem start with your instrument?

It's been off-line for about a year. This happened when I turned it on for the first time after that.

Technician's Assistant: Is the audio working with headphones or external speakers?

I'm only listening with the headphones.

Submitted: 7 months ago.Category: Electronic Musical Instruments
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Answered in 7 hours by:
1/1/2018
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,834
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
Harry, I have only reached out to Just Answer and paid for my subscription today. What made you think that I'm on the wrong site? Since you're a technician, did you understand my problem and are you familiar with the Roland M-GS64?
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Yes, although you mentioned "Dear Jaimzness" which I was not sure who you were referring to

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Customer reply replied 7 months ago
His was the name that showed up when I first made the inquiry.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

How old is the unit?

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Customer reply replied 7 months ago
I bought it used in 1997. S/N ZH72653
Customer reply replied 7 months ago
I live on the east coast and because of the time I'm going to shut down until morning.I'll pick up my messages then. Dennis
Customer reply replied 7 months ago
Harry, I'm back on-line.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Unfortunately, the instrument will need to be looked at in person.

What is your zip code?

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Customer reply replied 7 months ago
16506
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Please call:

World of Music

Phone:(###) ###-####/p>

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Customer reply replied 7 months ago
I will give them a call and report back.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

OK thanks

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Customer reply replied 7 months ago
Made the call and they do have a service tech for Roland equipment. I'll get it to them tomorrow. This may take several days, so I'll sign off and sign back in again when I know more.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

OK thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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