Electronic Musical Instruments

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I have a keylab 61 piano that I would like to use with a usb…

Customer Question
I have a keylab...

I have a keylab 61 piano that I would like to use with a usb 2.0 cable to my computer and for some reason, pro tools wont recognize the imput. sorry if I'm missing something obvious, I'm a bit new to this

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Pro Tools software?

Just got it 3 days ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm also using a presonus audio box. don't know if this is messing with it

Submitted: 7 months ago.Category: Electronic Musical Instruments
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Answered in 2 hours by:
12/28/2017
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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jaimzness
jaimzness, Engineer
Category: Electronic Musical Instruments
Satisfied Customers: 117
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Experience: DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.

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jaimzness

jaimzness

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DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.

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20 years repairing electronic musical instruments,amplifiers,speakers.

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Tyler, M.M., CAGO

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20 years training & experience. Familiar with a variety of instruments.

Steve G.

Steve G.

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I have played electronic keyboards for 40 years.

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I have built and serviced hundreds of electronic musical instruments.

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Engineer - Electronic equipment repair

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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