Electronic Musical Instruments

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Casio ap31 has power but no sound at all. When I first

Customer Question
Casio ap31 has power...

Casio ap31 has power but no sound at all

Technician's Assistant: When did this audio problem start with your instrument?

When I first obtained it

Technician's Assistant: Is the audio working with headphones or external speakers?

Neither

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

I cleaned the brown grime off of the circuit boards and cleaned all key contacts

Submitted: 4 months ago.Category: Electronic Musical Instruments
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Answered in 1 day by:
11/26/2017
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 1,660
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I still need help please
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

How old is it?

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Customer reply replied 4 months ago
From roughly 2003
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

Did you buy it used?

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Customer reply replied 4 months ago
a few keys produced sound at first. Some with no velocity control. The metronome also worked for a little while but eventually everything stopped responding
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

Unfortunately, it sounds like you will need to find someone locally to come out and take a look at your piano to find out the exact issue with it.

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Customer reply replied 4 months ago
Is it possible to salvage the digital midi output from the keys?
Customer reply replied 4 months ago
Unfortunately there is no one certified to repair Casio products in Hawaii so if I can salvage the weighted keys that would be more than enough for me
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

That is a great question and I am not sure of the answer to that one but Casio should be able to answer it for you if you call: 1-***-***-****

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Customer reply replied 4 months ago
Already tried that, they aren't very interested in answering any types of creative rebuild questions
Customer reply replied 4 months ago
It's been hard to find someone to answer any of my questions in general
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

I am sorry to hear that -- I would try calling back and it could have been just the person that you spoke with.

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Customer reply replied 4 months ago
I wish that was the case, I've spoken to roughly 15 people, it's crazy
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

That is unfortunate.

Have you called anyone locally?

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Customer reply replied 4 months ago
Actually I spoke to every music store/repair on Oahu lol, no one was willing to help
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

Oh wow.

I am sorry to hear that because that is a bad sign if there are zero people that are able to help you locally or through Casio.

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Customer reply replied 4 months ago
It's mostly because no one does musical instrument repairs on Oahu so everyone I spoke to on the phone had absolutely no idea what I was even talking about.
Electronic Musical Instrument Expert: Harry, Customer Service replied 4 months ago

Yes, I understand and unfortunately, this is a niche market so you will need to keep searching for someone that can help you locally.

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Electronic Musical Instrument Expert: Harry, Customer Service replied 1 month ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Harry
Harry, Customer Service
Category: Electronic Musical Instruments
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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