Electronic Musical Instruments

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I have an internal error that reads: Mconnect_dispatch

Customer Question
I have an internal...

I have an internal error that reads: Mconnect_dispatch mistake to connect print cartridge

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

It is a Cammjet CJ 500 and is approximately 15 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have had the problem since Monday. My user manual does not cover this error message so there really is not much I can do other than a restart.

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

That's all I have.

Submitted: 8 months ago.Category: Electronic Musical Instruments
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Answered in 6 days by:
11/22/2017
Electronic Musical Instrument Expert: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Electronic Musical Instruments
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 7 months ago
the error message is still there.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Unfortunately, if that did not fix the issue then there is an internal failure with your product that would require it to be replaced.

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Customer reply replied 7 months ago
No, I have been told by a former employee that this is fixable. There is a code that can be put in via the machine keypad that will re-connect the two pieces.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Please understand that if a former employee is stating it can be fixed that does not mean it can be fixed.

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Customer reply replied 7 months ago
All the same, I am sure this can be rectified once I get in touch with the right person.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Unfortunately, it doesn't appear we will see eye to eye on this issue since you believe it can be fixed.

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Customer reply replied 7 months ago
You correct so we are done here. Your response is a typical IT response. Unplugging a machine and then re powering it up is not always the answer.
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Thank you

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Customer reply replied 7 months ago
Told you it could be fixed!
Electronic Musical Instrument Expert: Harry, Customer Service replied 7 months ago

Thank you

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Category: Electronic Musical Instruments
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Experience: DAW and MIDI techniques. Keyboard and synthesizer programming. Electronic repair.

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